Zoho Survey: 78% of Indian Businesses Would Switch Payment Gateways for AI Capabilities
Posted on 19th Sep 2026 06:10:29 in Business, Digital Marketing
Tagged as: Zoho Payments, payment gateway, Indian SMEs, UPI fraud, payment reconciliation, AI in payments
Zoho's Indian Merchant Payments Survey 2026, based on responses from more than 700 businesses across India, finds that 78% would switch their primary payment gateway for the AI capabilities they expect. Here is where payment failures, reconciliation hours and UPI social engineering fraud are costing small businesses, and the checks to run before switching a payment gateway.